Warranty and returns

You are always entitled to a minimum 2-year warranty, which may also be longer if stated otherwise (for example with some PV inverters).

Warranty conditions according to the manufacturer: the warranty card enclosed in the manufacturer's packaging and your purchase invoice always serve as a guarantee (fill in your card carefully and follow the manufacturer's instructions).
In the event of malfunctions or defects within the warranty period, always contact the after-sales service of the brand in question.
The customer undertakes to install the purchased product in accordance with the manufacturer's instructions and Belgian installation standards (read installation manuals carefully) .

The end customer is responsible for carrying out the installation and any commissioning.

We are not responsible for the installation work that you as a "do-it-yourself" customer have carried out.
We are not responsible for registered mail lost during postal transport in Belgium or the Netherlands.
The manufacturer/importer is responsible for all technical specifications on their website, technical sheets and in manuals.

Ecowatts cannot be held liable for technical deviations after sale.

No item will be taken back after collection or delivery without valid reason or defect (right of withdrawal).

Returns Policy

The consumer must report within 14 calendar days after the invoice date that he or she wants to use the right of withdrawal. This is of course only possible under a few conditions:

  • To exercise the right of cancellation, you must inform us in advance by email of your decision to cancel the agreement.

  • During this period, the consumer will handle the product and packaging with care. He will only unpack the product carefully to the extent necessary to be able to assess whether he wishes to keep the product.

  • If he exercises his right of withdrawal, he will return the product with all accessories supplied and in the original condition and packaging to the entrepreneur.

  • The goods can be returned by yourself or sent to us via an external shipping channel. The costs that this entails are always for the consumer/customer.

  • Refund of the returned goods, excl. the shipping costs charged, will follow within 10 working days after checking the returned product and after approval by our returns service, this is of course subject to strict return conditions.

Exclusion of return

  • Items that are not stock items and have been specially ordered from the manufacturer will not be taken back.

  • Custom made items such as cabling are sold per meter.

  • Goods whose packaging is damaged or goods that themselves show damage and can no longer be sold as a new product will not be taken back.

  • You can find more information in our general terms and conditions.

  • The right of return does not apply to self-employed persons.